1. What kind of products does Finaxion sell?
We specialize in quality tech gadgets, accessories, and digital services. Our catalog includes laptops, headphones, smart glasses, and other innovative products—plus custom packages for businesses and professionals.

2. How do I place an order?
Simply browse our catalog, add your desired items to the cart, and proceed to checkout. Payment is fast and secure via Monnify, Paystack, or bank transfer.

3. What are your delivery options?
We offer nationwide delivery across Nigeria. Delivery rates and timeframes vary by location, but we aim to fulfill orders within 1–3 business days.

4. Can I track my order?
Yes! After checkout, you’ll receive a confirmation email or SMS with tracking details. You can also reach our team to confirm delivery status.

5. What if my item arrives damaged?
We’ve got your back. If your item arrives damaged or defective, contact us within 2 days of delivery with proof (photo or video), and we’ll arrange an exchange or store credit—based on our Return Policy.

6. Do you offer refunds?
Refunds are only offered on approved returns made within 2 days of receiving your item. Read our Refund Policy for full details.

7. Are sale items refundable?
No. Sale or discounted items are final purchase and cannot be refunded, but may be eligible for exchanges depending on the issue.

8. Can I shop without creating an account?
Absolutely. You can check out as a guest, but registering gives you access to faster checkout, special offers, and order history.

9. Is my data safe?
Yes. We don’t store payment details and we never sell your personal information. Learn how we protect your data in our Privacy Policy.

10. How do I contact customer support?
You can reach us via:

📧 Email: info@finaxion.com.ng

📞 Phone: +234 812 144 9136

📍 Address: 30 Diya Street, Gbagada, Lagos