🔍 Overview
At Finaxion, we’re committed to customer satisfaction—but we also stand by the integrity of our products and services. Our return and refund policy is designed to ensure fairness and transparency while minimizing abuse.

Refunds are accepted within 2 calendar days of delivery.

Product exchanges are allowed within 7 days only if the item is unused, undamaged, and in its original packaging.

All requests must be accompanied by valid proof of purchase.

🚫 Non-Returnable Items
Certain products cannot be returned under any circumstance:

Perishables (e.g., food, flowers, newspapers)

Intimate, sanitary or personal care items

Hazardous, flammable or regulated materials

Gift cards, downloadable software, opened media products

Custom, limited-edition or clearance items

📦 Return Eligibility
To qualify for a return:

Items must be unused, in original condition, and packaging must be intact.

Returns must be initiated within the stated time window.

Partial refunds may be considered for items with minor issues, subject to management discretion.

💳 Refund Process
Once received, items undergo inspection.

Approved returns will be processed within 7–14 business days.

Refunds are issued to the original payment method only.

⏳ Delays in Refund
If you haven’t received a refund after confirmation:

Recheck your account balance.

Contact your bank/card issuer for processing status.

Reach out to us at info@finaxion.com.ng if the delay persists.

🎯 Exchanges
We exchange products only if:

They arrive damaged or defective.

Items are returned in original packaging within 7 days.

All exchange inquiries should be directed to info@finaxion.com.ng. Return items to: 📍 30 Diya Street, Gbagada, Lagos, Nigeria

🎁 Gift Returns
Gift returns follow our regular process:

If marked as a gift, you’ll receive a store credit upon approval.

If not marked, refunds will be issued to the gift giver.

🚚 Shipping and Logistics
Customer bears full cost of return shipping.

Shipping fees are non-refundable, and may be deducted from approved refunds.

We recommend trackable shipping services for high-value items—Finaxion is not liable for lost or unverified returns.

🔧 Need Support?
For all inquiries related to refunds and returns, contact us at: 📧 info@finaxion.com.ng 📞 +234 812 144 9136